Privacy Policy

Privacy Policy

Last Updated: July 17, 2026

This website is operated by Furrytail Dreams. Throughout the site, the terms “we”, “us” and “our” refer to Furrytail Dreams. This Privacy Policy explains how we collect, use, and protect your information under applicable United States laws and the EU General Data Protection Regulation (GDPR).

1. Data Controller

Furrytail Dreams, United States, is the data controller responsible for your personal information.

For customer support or privacy-related questions, contact us at furrytaildreams@gmail.com.

2. Information We Collect

When you visit our site, create an account, place an order, or contact us, we may collect your contact information, including your name, email address, and phone number. We may also collect address information, including your shipping address, billing address, and general location.

Payment information is processed securely through our payment provider. We do not store full credit card numbers on our servers.

We may collect order history, including items purchased, prices paid, dates of purchase, and return records.

We may also collect technical information, including your IP address, browser type, operating system, pages visited, and cookies used for site functionality and fraud prevention.

If you use our live chat box powered by Chatra, we may collect information you enter in the chat, your chat history with us, and technical or device information such as your IP address, browser type, operating system, and pages visited. Chatra may set cookies to keep your chat session active.

If you contact us by email, including through our Gmail address, we collect the content of your message and your email address.

3. Legal Basis and How We Use Your Information

Under the GDPR, we process personal data based on several legal grounds. We may process your information when necessary to perform a contract, including processing orders, shipping products, and handling returns. We may also process information based on our legitimate interests, including improving our site, preventing fraud, providing real-time customer support through live chat and email, and responding to inquiries.

Where required, we rely on your consent for marketing emails and non-essential cookies. We may also process information when necessary to comply with legal obligations, including tax, accounting, and customs requirements.

We use your information to process and fulfill orders, contact you regarding orders, shipping, and customer support through email or live chat, provide customer support through Chatra and Gmail, improve our site and services, prevent fraud, and comply with applicable legal requirements.

We do not sell your personal information.

4. Shopify and E-Commerce Platform

Our online store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services to you.

When you visit our store, create an account, place an order, or interact with our website, Shopify may collect and process certain information about you in order to provide and support its services. This may include information you provide during checkout, such as your name, email address, shipping and billing address, payment information, and order details, as well as certain technical information about your device and your interactions with our store.

Shopify may also use cookies and similar technologies to provide, secure, and improve its services. Depending on the features and settings used by our store, Shopify may process information to support functions such as checkout, fraud prevention, analytics, personalization, and other e-commerce services.

Shopify generally processes customer information on our behalf in connection with operating our store and providing its services. In certain circumstances, Shopify may process personal information for its own purposes as described in Shopify's Privacy Policy.

For more information about how Shopify collects, uses, and shares personal information, please review Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.

If you use Shopify services such as Shop or Shop Pay, Shopify may process your information according to its own applicable privacy policies and terms.

We encourage you to review Shopify's Privacy Policy for additional information about your privacy rights and choices. You may also visit Shopify's Privacy Controls at https://privacy.shopify.com/en to learn more about managing certain information and privacy preferences.

Depending on your location and applicable law, you may have additional choices regarding cookies, the sharing of personal information, and targeted advertising. Where required, we provide appropriate consent and privacy controls through our store's privacy settings.

5. Sharing Your Information

We share personal information only with trusted third parties that help us operate our business and provide our services. These may include payment processors that handle transactions, shipping carriers that deliver orders worldwide, and hosting and IT service providers that help operate our website.

We use Chatra Inc. as a third-party live chat provider. Chatra may process chat messages and technical data to operate the chat service. Chatra acts as a data processor under the GDPR. You can review Chatra's Privacy Policy at https://chatra.com/privacy-policy/.

We use Google LLC and Google Workspace services, including Gmail, for inbound and outbound customer email. Google may process emails and related data in connection with these services. You can review Google's Privacy Policy at https://policies.google.com/privacy.

We may also disclose information to government authorities or other parties when required by law.

6. International Transfers

Because we are based in the United States, your personal information may be transferred to and processed in the United States. This may include information processed by Chatra, Google, and other service providers.

For users in the EU or UK, we rely on appropriate safeguards for international data transfers where required, including Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

7. Data Retention

We retain order information for up to 7 years when necessary to comply with applicable tax and accounting requirements.

Account information is generally retained until you request deletion, subject to any legal or legitimate business requirements that require us to retain certain information.

Chat history processed through Chatra is retained according to our Chatra settings, typically for up to 1 year unless you request earlier deletion or a different retention period applies.

Email correspondence processed through Gmail is retained for as long as reasonably necessary to handle your inquiry, provide customer support, and maintain appropriate business records. Information may then be deleted or archived in accordance with our record retention practices.

Marketing information is generally retained until you unsubscribe or withdraw your consent.

8. Your Privacy Rights

Depending on your location and applicable law, including the GDPR, CCPA, and other privacy laws, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information subject to applicable legal retention requirements, restrict or object to certain processing, request a copy of your information in a machine-readable format, and withdraw consent for marketing communications or non-essential cookies at any time.

Users in the EU may also have the right to lodge a complaint with their local Data Protection Authority.

To exercise any applicable privacy right, contact us at furrytaildreams@gmail.com.

9. Cookies and Tracking

We use cookies and similar technologies for necessary functions such as maintaining your cart, processing checkout, enabling login features, and protecting site security.

We may use functional cookies, including Chatra cookies, to remember and maintain your chat session.

Analytics and marketing cookies are used only where permitted by applicable law and, where required, with your consent.

For users in the EU and UK, non-essential cookies are set only after you provide the required consent through our cookie banner. You can also manage cookies through your browser settings.

10. Children's Privacy

Our site is not intended for children under 16 in the EU or under 13 in the United States.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information through live chat, email, checkout, or another part of our site, please contact us so we can review the situation and take appropriate action.

11. Data Security

We use reasonable security measures designed to protect your personal information, including SSL encryption, secure payment gateways, and restricted staff access.

Our service providers, including Google and Chatra, also maintain their own security measures. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

If we make significant changes, we may provide additional notice where appropriate, including by email when required by applicable law.

13. Contact Us

For privacy questions, requests, or concerns, please contact us at: furrytaildreams@gmail.com

United States