FAQ's and Shipping Info
General FAQ’s
❤︎ What are your ears made of?
All my ears and tails are made of faux (man-made) synthetic fur, fabric and steel wire.
❤︎ What payment methods do you offer?
Currently, we accept payment via all major credit and debit cards as well as Shop Pay, Google Pay and Apple Pay. We are not accepting Paypal payments at this time.
❤︎ Are all of your ears made-to-order?
Yes, all ears in stock are hand-crafted with care before they are ready to ship.
❤︎ Do you offer custom made ears?
Some made-to-order ears may have customization options, These are not able to be customized further than the options you see at the moment, but please feel free to give me any suggestions for options or other products you’d like to see in my shop.
❤︎ When will tails be available for purchase?
Tails are not currently available but will be slowly added to my shop at a later time.
❤︎ Sizing and Colors
Our ears are all attached to black metal headbands that fit the head shape of most adults. We don't currently offer ears attached to hair clips or any other way.
Please note that while we describe and exhibit our items as accurately as possible, colors may vary slightly and look different depending on your screen versus the actual product in hand.
❤︎ Disclaimer
Furrytail Dreams’ products are all handcrafted after purchase and each item even if it is multiple of the same type, is unique in its assembly. These minor differences shouldn’t take away from overall quality of the finished product.
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Shipping Information
❤︎ How long until my order ships?
Orders are usually shipped out within 14 days after payment has been received and all items have been handmade and packaged. Orders will be shipped out on Fridays only. Any possible delays on processing will be communicated.
Rush-order service: All orders with the rush-order upgrade(purchased with prior approval) are processed in 5 business days or less and upgraded to priority for U.S residents.
❤︎ Delivery times within the USA♥
USPS Priority Mail and UPS, usually takes 1 - 4 business days* to be delivered from the time it ships out, for U.S. residents.
USPS Ground typically takes 2 - 6 business days to be delivered from the time it ships out.
*Please note, these are just time estimates. We cannot guarantee delivery times or give refunds on shipping based on packages arriving later than usual due to shipping carrier delays.
❤︎ Do you ship internationally?
Yes, We ship worldwide! Cost of shipping varies, and the shipping amount calculated online is a good estimate of how much you will pay for international shipping.
International order delivery times are based on the shipping carrier you choose at checkout.
❤︎ Shipping suspensions
Updated: Aug. 7, 2026
We are currently unable to ship to some countries due to International Mail Service Suspensions:
Afghanistan, Belarus, Bhutan, Cuba, Haiti, Iran, Kiribati, Seychelles, South Sudan, Sudan, Turkmenistan, Ukraine, Venezuela, Yemen
We are currently unable to ship to the United Kingdom due to the Brexit VAT Tax. We are working on getting this resolved soon!
*Please check www.usps.com for updates and possible delays.
❤︎ Custom Charges
Custom fees vary by country and must be paid by the customer. Furrytail Dreams is not responsible for any custom fees and/or taxes your country may charge you. Any additional fees will be calculated and charged to you by your country's postal service. We are not responsible for items being held by customs for these or any other reasons above.
❤︎ Address Changes
You can have your order delivered to a different address to your billing address, which is handy if you want to have it sent directly to a friend as a gift! Simply change your delivery address before clicking “Place Order”.
If you enter your address incorrectly at checkout or require an address change in general, message us. You will be responsible for any fees incurred by changing your shipping address. We are not responsible for items lost in shipping due to incorrect addresses or addresses that require updating.
Please make sure that the delivery address is correct before placing your order, as unfortunately we cannot be held liable for losses or delays caused by incorrect or missing address details. We will need to re-charge for delivery if an order is returned to us by the postal service.
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Returns & Cancellations
❤︎ Can I cancel my order?
For EU customers: You have a statutory right to withdraw from your purchase or cancel your order within 14 days. If you exercise this right, you are responsible for the direct cost of returning the goods. Customized items produced according to the customer's specifications are not eligible for cancellation under the EU 14-day right of withdrawal, except where required by applicable law. However, they may be canceled if you let us know within 24 hours from the time of purchase.
For US and other countries: You may cancel your order before the item is ready to ship for made-to-order items. Customized items may be canceled if you let us know within 24 hours from the time of purchase.
❤︎ Do you accept returns or exchanges?
We generally do not offer returns or exchanges at this time. However, if there is anything wrong with your order (quality issues) please contact us and we will be happy to address the matter for you.
Security & Privacy
We collect very basic pieces of information that you give us through the website, to allow us to process your order and provide any necessary aftercare. Please see our Privacy Policy.
We occasionally send the Furrytail Dreams newsletter to customers who have signed up for it. You can unsubscribe at any time in your Account. We do not send spam or share your email with third parties.