Policies

Shipping Information

Your pre-made order will have a processing time of 5 business days. Saturday or Sunday aren't counted as proper business days, but orders may still arrive on Saturdays.This time allows us to carefully package your item for its journey to you in the mail. All orders will be shipped via USPS standard or priority mail in a box. 

You can have your order delivered to a different address to your billing address, which is handy if you want to have it sent directly to a friend as a gift! Simply change your delivery address before clicking “Place Order”.

Please make sure that the delivery address is correct before placing your order, as unfortunately we cannot be held liable for losses or delays caused by incorrect or missing address details. We will need to re-charge for delivery if an order is returned to us by the postal service.

 

International Orders

Customs fees and taxes are the responsibility of the customer. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs or mailing service.  If you think that your shipment is taking abnormally long to be delivered and you have already contacted your mail provider, please contact us and we will assist you as best as possible.

If you enter your address incorrectly at checkout or require an address change in general, message us.  You will be responsible for any fees incurred by changing your shipping address.  We are not responsible for items lost in shipping due to incorrect addresses or addresses that require updating.

 

Cancellations

Cancellations are only accepted prior to processing for shipping. Once your order has been shipped cancellation will no longer be possible.

 

Returns & Exchanges

We do not do returns or exchanges at this time. However if there is anything wrong with your order (quality issues) please contact us and we will be happy to address the matter for you.

 

Payment Policies / Item Limits

There are no limits on item purchases.

All items must be fully paid for upon purchase. We will not hold in stock items for purchase at a later time. 

 

Sizing and Colors

Our ears are all attached to black metal headbands that fit the head shape of most adults. We don't currently offer ears attached to hair clips or any other way.

Please note that while we describe and exhibit our items as accurately as possible, colors may vary slightly and look different depending on your screen versus the actual product in hand.

 

Disclaimer

Furrytail Dreams’ products are all handcrafted before being restocked and each item even if it is multiple of the same type, is unique in its assembly. Please understand that as such there may be some minor errors or flaws from time to time, however they will in no way detract from the overall quality of the finished product we take pride in providing to our customers.